Our Mission Our mission is to help people live healthier lives. We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. We work with health care professionals and other key partners to expand access to high quality health care so people get the care they need at an affordable price. We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions. Our Values We serve people through a value and performance culture based on: Integrity  We maintain the highest standards of business ethics, holding ourselves accountable for achieving our goals and meeting our commitments to customers, employees, partners and other stakeholders. Quality  We focus on ensuring people find and receive the best science-supported care possible through an expansive network of health care professionals and facilities, and strive to provide efficient, timely service to customers and partners. Innovation  We work to develop new approaches that improve health and well-being and transform the health care system through technology and research investments that generate creative, “next generation” solutions, as well as through a continual commitment to simplify the health care experience. Diversity  We encourage a variety of thoughts and perspectives, and a workforce that reflects the diversity of our customers and markets. Social Responsibility  We create value for the broader society, taking responsibility for how our work impacts people and communities. We volunteer our time and talents to improve the lives of the people in the communities we serve. The best way we can satisfy the millions of people we serve – our customers and members, employees, shareholders and partners – is to execute on the fundamentals of our business to the very best of our abilities, each and every day. That means as an organization, we are accountable for adding value to the health care system. Because of this role, we: Generate shareholder value by growing organically and adding strategic assets that strengthen our position as a leader in the marketplace; Cultivate an engaging workplace that provides our employees with a challenging and inspiring work environment, enabling them to pursue meaningful and rewarding careers with UnitedHealth Group; and Work collaboratively with each other and with our health care and government partners, seeking their guidance and input, to positively affect the nation’s health care system.

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